Based on fast, direct communication, Avira Professional Security Support supports businesses in the event of a security-related problem. A specially trained team of experienced Avira experts is available for this task. They provide individual advice for users in every conceivable situation in an atmosphere of partnership and with a high degree of professional expertise.
Avira Professional Security Support
Avira Basic Support
Professional support and various tips from the specially trained Avira experts make installation and configuration of your Avira solution child’s play. As an Avira customer, this special service offer is available to you free of charge and can be used for product enquiries during the first 14 days after purchasing the product.
Avira Gold Support
Expert, reliable, quick to react – German experts answer your questions on the Avira solutions used and provide you with practical support and advice wherever necessary. With the Avira Gold Support you can contact us during normal business hours by phone and email and be sure that a sudden problem is solved quickly and professionally.
Avira Platinum Support
Via a special contact address you have a highly qualified security expert at your side around the clock – also at the weekend (24/7). In addition to preferential processing of enquiries, you have exclusive access to the advantages of the Avira support portal.
Services
Basic
Gold (optional)
Platinum (optional)
Maximum availability, extremely short reaction times
Support from German experts – direct from Tettnang
Support for installation, configuration and optimization of the Avira solutions
Support for virus and malware elimination
Expert hotline (3-level) with real specialists
Online support by email and web-based Support Wizard (help desk management)
Unlimited number of support enquiries
Support throughout the entire license period
Individual virus analysis
Support collector for fast problem detection
Personal contact partner
Remote Support
Preferential treatment
Exclusive access to the Avira Support Portal
SMS in the event of a virus alert
Special contact details and guaranteed availability 24/7